When crises strike, you want to be already prepared for them. You will want to ensure that your business and operations can continue by prioritising the most crucial roles and tasks and protecting your important people and teams.
Here are some tips to help you with your Business Continuity Plan (BCP)
- Identify critical roles and key employees. These are roles and people upon whom your business depend heavily on, and warrant protective measures for them.
- Segregate the key employees to minimise physical contact among them. Put your eggs in separate baskets, to reduce to the risk of the whole lot coming down with a virus.
- Ensure there is a backup for the key decision maker and that the backup is physically separated. When key decisions makers are incapacitated, this usually forms a chokepoint for things to be able to move on. Make sure there is someone able and on standby to jump in when needed.
- Consider flexible work arrangements for employees in critical or sensitive positions. This could be having them work from home or in remote places that reduce the risk of communal infections.
- Consider splitting employees in the same function into two teams and ensure that members from one team do not physically interact with members of the other team. Arrange for the two teams to be housed in separate locations/offices. This ensure continuity of the function, should any one team go down.
- Ensure that each of the teams is capable of doing the tasks and has the required resources and information. Establish a communication channel between the two teams so that there is continuity and no gaps.
- Have a separate office where possible; ensure that the alternate site has the systems and logistics to enable the staff to at least deal with critical and time-sensitive tasks. This is essentially replicating the physical space and having the necessary resources for the most crucial aspects of the business to continue.